Kenya IGF 2021 Summary Report

Closing ceremony given by Mercy Ndegwa of Facebook

Blog by June Okal.

Hybrid Forum held on 23 September 2021

The Internet Governance Forum (IGF) is an open and inclusive multi-stakeholder forum where public policy issues related to key elements of Internet governance, such as the Internet’s sustainability, robustness, security, stability and development are discussed.

Modelled on the IGF structure and principles, the Kenya IGF is a unique platform for all stakeholders to openly share perspectives and concerns on the key issues that may affect the future of Internet users in the country and across the globe in general.

The Kenya ICT Action Network (KICTAnet) in partnership with industry stakeholders, convened and organized the Kenya IGF 2021. KICTAnet worked with partners and sponsors to make the event a success. The willingness of Facebook, the Ford Foundation, the Communications Authority (CA), Safaricom PLC, the Foreign, Commonwealth & Development Office (FCDO), Kenya Network Information Centre, the Kenya Human Rights Commission, Internet Governance Forum Support Association (IGFSA), Technology Service Providers of Kenya (TESPOK), CIO East Africa, the Internet Corporation of Assigned Names and Numbers (ICANN) and ARTICLE 19 Eastern Africa to partner and support the event is an indication of their commitment to the development and growth of the internet in Kenya.

For the second time, due to the ongoing COVID – 19 pandemic, the Kenya IGF was convened as a hybrid event with both physical and online participation. The forum also included a sign interpreter to ensure inclusive engagement by participants who are abled differently. The 2021 Kenya IGF was attended by +300 participants under the theme Internet United. The event was free to attend and was streamed online.

From the Opening Remarks made by Steve Chege, Chief Corporate Affairs Officer – Safaricom PLC, Alberto Cerda, Ford Foundation and Josephine Gauld, British Deputy High Commissioner to Kenya, all the speakers were excited for the 2021 KIGF discussion, and high pointed the need for multistakeholder collaboration in dealing with the challenges affecting the internet at a national, regional and global scale. Through the Keynote Address delivered by Acting Director General, Communications Authority of Kenya – the ICT industry regulator -, Ms. Mercy Wanjau identified the top three priorities that will need to be addressed in the coming year, being, the need to narrow the digital divide, enhancing of user trust in terms of freedom on the internet and provision for safeguards on disclosure of information which would need to be a collaborative effort between stakeholders.

At the first session, ‘High-Level Panel – Emerging regulation of content, data and consumer rights’ the Office of the Data Protection Commissioner cited the need for compliance and awareness. In recognition of new and emerging technologies, key industry players called for timely engagement to develop new frameworks that would enhance trust and balance interests between stakeholders, including end-users and business partners. In summary, at the heart of new age regulation is the need to facilitate innovation and multi-stakeholderism.

The subsequent session on Inclusion, Universal Access and Meaningful Connectivity emphasized the need to not only deliver connection and connectivity but meaningful connectivity where there is an impact for the end-user. The session speakers highlighted some programmes that have been implemented across the country towards this effort, challenges faced in content moderation and restriction of Freedom of Expression and Information as well as an illustration of the ongoing work on community networks.

Trust, security, and stability – the third thematic topic of discussion. There was a rallying call for enhanced public awareness in recognition of the shift of the national cybersecurity strategy in Kenya from its enactment seven (7) years ago to date owing to the evolution of technology, increased cybercrime threats as well as the pandemic–led digital transformation.

The imposition of personal values rather than national values, lack of knowledge of the national electoral technology-based system to be used, absence of transparency and accountability and a need for public education were emphasized as key concerns in the penultimate discussion on Elections, Data and Technology. In appreciation of the vital place for telecommunications infrastructure, the need for a legal framework recognizing and protecting critical infrastructure was noted. Compliance to the global standard of personal data protection by the Independent Electoral and Boundaries Commission (IEBC) was flagged as non-negotiable as the Constitutional right to privacy is non-derogable. Summarily, technology should reinforce the democratic process, not undermine it.

In conclusion, the last session zeroing in on Emerging Issues (e.g. 5G, Artificial Intelligence, Digital Tax, E-learning and FinTech) underscored the importance of Digital Services Tax, its impact on the economy in attempting to extend the tax bracket specifically for non-resident providers, recognized the potential impact of 5G technology and the crucial role of the regulator in spectrum allocation. The use of artificial intelligence particularly in financial technology service delivery was lauded in compliance with the law, with counter-arguments on premature regulation in the field of fintech vis a vis the place for self-regulation. User centricity in the development of e-learning solutions should be based on the key pain points flagged by key stakeholders and the need for a new smart city development rather than the retrofitting of existing cities was cited to leverage technology in an attempt to alleviate existing challenges.

The event also featured an award ceremony for the 40 participants of the Kenya School of Internet Governance (KESIG) and the outcome report of the 2021 Youth IGF conveyed. In delivering the Vote of Thanks, Barrack Otieno chair of the Multi Advisory Group (MAG) thanked all the sponsors, partners, speakers, MAG members, KICTANet team and attendees for their engagement. In her Closing Remarks, Mercy Ndegwa, Public Policy Director, East & Horn of Africa, Facebook opined that ‘Internet United’ was an amazingly apt theme throughout the day, noted that the conversation and content were extremely rich and applauded KICTAnet for hosting such a great event.

Conclusively, the attendees – representing various sectors including government, the private sector, civil society, the technical and academic community, and the general public – shared key session highlights and comments on the active chatbox. There was unquestionable consensus on the great content, good insights, impactful learning and interesting conversations in recognition of how the internet has come to play such an important role in our lives and hence the need for its governance. One attendee lauded the virtual setup, quipping that it, ‘looks like a Kenyan apple event’.

The reports of the Kenya IGF 2021 is available on the KICTANet documents portal.

My reflection on Kenya School of Internet Governance and working in Post Covid19 era

By Peter Mmbando, KeSIG and KeIGF Fellow 2020, from Tanzania.

As the year 2020 draws to close and we prepare to welcome the year 2021, I share my reflections on the KeSIG and KeIGF 2020 as the first virtual events hosted in Kenya that engaged Multistakeholders from East African Countries.

The events were virtual, with presentations from ICT professionals, and digital policy experts who provided rich content that changed my way of thinking for future events and work in cyberspace. I learned that due to the pandemic, the world had totally changed from analog to digital. The pandemic prompted everyone to work remotely or from home. Some organizations changed to hybrid offices where non-essential workers begin working from home or remotely in finance, ICT, agriculture, media to name a few.

Much of the contents at KeSIG reminded us to focus and not panic, to be creative, perseverance, to upgrade skills, and to accumulate constructive knowledge for the betterment of the world. The concepts covered internet design principles, introduction into internet governance, international roles of internet governance, private sector roles in internet governance, and emerging issues.
I have learned that most youths are taking digital life for granted, not paying enough time to details, to explore, read, practice digital skills, as well as upgrade their skills in cybersecurity, instead, they spend much time on social media chatting or watching unproductive information.

In addition, the KeSIG 2020 and KeIGF 2020 had touched on issues of disinformation and misinformation that had affected communities by creating fear and panic during the pandemic. Youths, especially women must be equipped with digital skills ( techno know-how) in order to understand how to respond to cyber-bullying, cyber-attacks, and cyberspace at large as well as to learn how to write positive narratives about Africa with reliable sources of information.

Furthermore, KeIGF speakers elaborated on how youth can practically learn negotiation skills not only at the national level, continental level but also at the global level in policy formulation and discussions. Negotiation skills are vital for African youths to address critical issues facing the African continent, for instance, the issues of internet connectivity, data privacy, data protection, and cybersecurity policies. Other issues are internet shutdown and throttling and mass surveillance.

Lastly, youth must understand that while most jobs and opportunities are remote and virtual, it is time to wake up and learn, upgrade skills, and fast to adapt changes in life. As we are living in a digitalized world, we depend much on the digital economy to survive or live. We should well manage time and other resources to build constructive digital workspace and engage in community activities to bring positive change at different levels.

Lack of digital skills should not be an excuse for not working remotely or trying to create opportunities in a pandemic or non-pandemic period, we have seen that the future of work is remote to hybrid, as nearly 70% of organizations believe the productivity gains of remote working are sustainable beyond the pandemic. It is time for African youths to work hard and come up with solutions to problems that are facing in the digital space.

My First Virtual School Experience at KeSIG

By Rebeccah Wambui.

The insistent message to “do something meaningful with your time” during the unprecedented, at least in our generation, the covid-19 pandemic period had taken its toll on me. So in a typical millennial style, I did nothing meaningful in protest for a while. Until I came across application invitations for the fifth cohort of Kenya School of Internet Governance (KeSIG)/ by KICTANet

I applied instantly. This was the opportunity to further my skills on internet governance and officially join the learnt a new skill during Covid19 club.

The application and acceptance process was brief and concise. School officially kicked off with the learning management system induction training, followed by intensive, three-day sessions. This included the mandatory self-paced reading of course material provided through the KICTANet e-learning platform, and zoom interactions with industry experts from CSK, Safaricom, ICANN, and KHRC. Course work evaluation was a timed one hour attempt, with a 60% pass mark.

The graduation and certificate award ceremonies have previously been held at the end of Kenya Internet Governance forums, but this year’s got a mention at the Virtual Kenya IGF webinar with trainees receiving e- certificates.

A key lesson I learned was – Multistakeholdersim is the approach to Internet Governance and generally means that a multitude of stakeholders, as opposed to governments only, can participate in and have an impact on Internet Governance processes, discussions, and Internet policy development.

I now have the skills and knowledge to engage in wider internet governance discussions as well as the responsibility to create awareness and invite other stakeholders in, as the field is perceived as an exclusive reserve for the technical community.

Rebeccah Wambui is in the gig economy of Capacity Development and Social Impact. She also hosts The Audacity Podcast ke.
@beckywambui 

Kenya IGF week 2019

The Kenya IGF week shall be held from 29th July to 1st August 2019 at the Panafric Hotel, in Nairobi.

The IGF week has a series of activities including the Kenya School of Internet Governance (KeSIG), policy briefs dissemination workshops, and culminates in the flagship Kenya Internet Governance Forum.

Kenya School of Internet Governance (KeSIG)

KeSIG has grown to be among KICTANet’s flagship programmes, and its success has not been only in bringing in new voices but also encouraging those whose work has been disrupted by the internet to understand and contribute to internet policy making processes. In its 4th edition, KeSIG deliberately targets law enforcement officers, civil society organisation officers, traditional and new media practitioners, the tech community and academics. Its aim remains to build capacity for local and global internet governance by leveraging on existing policy advocates from areas such as media, human rights, devolved government and law enforcement and adding new voices Areas to be covered in the training include: introduction and main issues in internet governance; internet governance processes and how to get involved; and Kenya’s internet governance frameworks. The faculty is sourced from local and African actors such as the regulators, the executive, civil society leaders , digital rights activists, lawyers and technical community.

KeSIG’s mission is to increase capacity of key actors and potential actors in the local internet governance space. These include traditional human rights defenders and civil society organisations, students, academia, tech community and government departments. These actors are also commissioned to participate in international internet policy making for a thereby contributing African perspectives in global debates.

Kenya IGF

The Internet Governance Forum (IGF) is an open and inclusive multi-stakeholder forum where public policy issues related to key elements of Internet governance issues, such as the Internet’s sustainability, robustness, security, stability and development. The United Nations Secretary-General formally announced the establishment of the IGF in July 2006 and the first meeting was convened in October 2006.

The purpose of the IGF is to maximize the opportunity for open and inclusive dialogue and the exchange of ideas on Internet Governance (IG) related issues; create opportunities to share best practices and experiences; identify emerging issues and bring them to the attention of the relevant bodies and the general public; and contribute to capacity building for Internet governance. 

The event brings together stakeholders representing government, the private sector, civil society, the technical and academic community, and the public in an informal setting for policy dialogue on Internet governance issues on an equal basis through an open and inclusive process. This type of cooperative engagement is usually referred to as the multistakeholder model of Internet Governance, which is one of the key features for the Internet’s success. This model is paramount to ensure that the Internet remains sustainable for economic and social development.

The forums are localised and their outcomes feed into each other from country to the global level. The outcomes of the country level (Kenya IGF) feed into the regional level (East Africa IGF), continental level (Africa IGF) and ultimately at the global level (IGF). Previously, Kenya hosted the East Africa IGF in 2009 and thereafter, the global IGF in 2011 in Nairobi. 

This year, the 14th Annual Global IGF Meeting convened by the United Nations, will be hosted by the Government of Germany and is scheduled to take place from 25 – 29 November 2019 in Berlin.

Side events: Policy briefs dissemination workshops

Several side events will be held during the IGF week. One of them will be the policy brief on Regulation OTTs – the challenges and recommendations.

More to follow …

Call for Volunteers for the 2019 Kenya IGF MAG

KICTANet wishes to invite volunteers from the different stakeholder groups to assist in the preparation of the Kenya Internet Governance Forum (KIGF) 2019, which will be held on Thursday, 1 August 2019. 

The Kenya Internet Governance Forum (KIGF) is an annual meeting that brings together various stakeholder groups to dialogue on ICT and Internet policy. The Steering Team otherwise known as the Multistakeholder Advisory Group (MAG) role is to assist in convening the Kenya IGF by preparing the programme and schedule and to improve the IGF process through community consultations, outreach and stakeholder engagement. MAG members volunteer and serve in their personal capacity, and are expected to have established linkages with their respective stakeholder groups. Please review the MAG TOR.

To express interest, please send an email to info@kictanet.or.ke with the subject line “Kenya IGF 2019 MAG” indicating your stakeholder group, expertise and why you are interested in joining the steering committee of KIGF 2019 by Tuesday, June 25 2019. 

Membership to the steering team is voluntary and all materials produced by KICTANet are published under creative commons licenses. Organisations from various stakeholder groups are encouraged to nominate representatives.

Maintaining Public Order During Internet Shutdown

Image Credit.

Written by Victoria, from the Bloggers Association of Kenya.

Imagine waking up one day and turning on your computer but you cannot get access to the internet; no browsing, no news, no videos, no internet games, no online chat forums, no social media access. Everything online has been locked out in an instant.

Our world relies heavily on the internet. From communicating with each other to having easy access to a wide variety of knowledge, it is hard to tell what we would do without the internet even for a day.

If the internet was to shut down, the first and most noticeable change will be the huge communication issues. Recently, when a popular communications service provider in Kenya shut down for close to 24 hours, the country was out of a major communication platform. Nevertheless, due to the access to other communication service providers, people were able to communicate with each other.

Imagine a situation where we will not be able to communicate with each other when no service providers can be accessed. We can forget about even having cell phone reception since the cables and satellites that support our wireless phone services will not be able to operate without the internet. We also will not be able to send and receive emails and social media. This would mean the end of easy access to fast-paced information and knowledge.

With just the touch of your screen, we can find out what is happening in other parts of the country from occasional events to even the weather just because of internet access. With no internet, we will have to rely on antenna radio and broadcast television. This would be challenging since most people have transitioned to digital television.

When the internet is shut down, even temporarily, it is viewed as very suspicious activity on the government’s part, especially during an electoral year.

There is a real fear of Internet Shutdowns during this election period (either complete or partial). There seems to be doublespeak from the government (the Cabinet Secretary and Communications Authority of Kenya giving contradicting statements). The basis of the shutdown could be brought about by public order justification for instance: to maintain public order as well as initiatives such as National Cohesion and Integration Commission’s gadgets to monitor hate mongers.

If the internet shuts down during the Election Day, transmission of results would definitely be affected and the said Virtual Private Network (VPN) set to be used to transmit tallied votes could equally be compromised. At a National Election Conference hosted by IEBC in early June, Dr Wangusi, a panellist in one of the sessions, assured Kenyans that there would be no censorship or interruption of communication on the day of elections. He also clarified that election results would be transmitted on a VPN which would see that they do not touch on the bandwidth Kenyans would use on the day.

An Internet shutdown is not the right way to maintain public order. This is because, if the internet went out, it would cause panic in the country. People would start looting, burning things down, and having no regard for local authority. The lack of information when the internet is down will force the government to turn to the martial law to restore order. This would include the local police being replaced by the army as well as new rules like curfews being implemented. This is, therefore, detrimental to a country’s economy.

However, it would be nearly impossible for a government to shut down the entire Internet. Some people in the public have access to a wide range of tools such as VPNs that can easily be used to circumvent any blocks put to deny them access to the Internet in case of an internet shutdown. There are, therefore, too many paths into and out of the country using these VPNs, which have independent providers. The providers who would have to be intimidated for a countrywide shutdown to be executed.

Written by Victoria, from http://bake.or.ke

The Kenya Internet Governance Forum (KIGF) 2017 Summary

Image Credit

Written by Victoria, from the Bloggers Association of Kenya.

The Kenya Internet Governance Forum celebrated 10 years of internet governance in the country. The forum always focuses on bringing in new voices and ideas from individuals who understand ICT globally and in Kenya making processes, to ensure the debates and discussions held are consistent and continuous. The KIGF week held a Youth Internet Governance Forum for the first time as well as the School of Internet Governance.

The first discussion held at the forum focused on Technology Use in the upcoming elections. The role and contribution of technology in the elections were the main topics of the discussion. Citizens expect elections to be transparent and accountable. The use of technology in elections ensures these are achieved. In the upcoming general elections, Chris Musandu of IEBC clarified that the election process was semi-electronic since the method of casting a vote is purely manual. The electoral process cannot fully depend on technology which only complements this process making it free and fair.

The issue of fake news or alternative news was also a topic in the use of technology in elections discussions. People who run these platforms earn a living from it. Therefore, stopping this news from spreading can be challenging. However, an individual who propagates alternative news and is charged for this offence faces a 1 million Kenyan Shillings fine or a five-year jail term.

The second topic of discussion was on enhancing cyber security in Kenya. Cyber threats have become rampant over the years. The threats can face any individual including government entities. Most individuals in the ICT industry face challenges pertaining to cyber threats but prefer to face them alone without telling others. This should otherwise be avoided and the knowledge and information learnt should be shared with other concerned parties. Concerned parties in the ICT sector should work more on collaboration since individuals who disseminate cyber threats are increasing and there needs to be collaboration and togetherness to fight these threats.

However, today, people are targeting customers instead of the system. This is a form of social engineering, which uses fear and urgency to get information from customers.

The case of online bullying was also mentioned. This particular subtopic focused on protecting children from online content that is harmful to them from online games, online betting to being targeted on their social media platforms. This includes gaming channels like the previous ‘Blue Whale’ that led to the death of a teenager in Kenya. Education and awareness on online use are therefore important to not only the children but also the teacher, parents and guardians because it is everyone’s responsibility to protect them.

The next topic of discussion was on how to safeguard free speech and privacy online, especially, in the electoral context. How many times have we heard or read about the hate speech and online defamation particularly targeted at politicians this year? Are there laws and regulations that bind the use of these words? We all need to be responsible while using online platforms. The public should also be well informed on what hate speech is and how they pose a threat to the country considering the fact that freedom of expression and free speech are constitutional. The election is a very competitive contest where individuals are seeking power, how they communicate on online platforms should be well monitored if they are propagating any certain threats.

Information controls was the final topic of discussion for the day. The question about who is responsible for Internet control was raised. Freedom is not absolute and everyone is responsible for enjoying these freedoms because when we choose to publish or tweet we have chosen to share our opinions.

The government assured us that there would be no internet shut down during the upcoming elections. It was pointed out that, an internet shutdown would lead to the loss of investor confidence to a country besides the loss of revenue, which is measured to a country’s GDP.

There are many harmful websites on the internet and we cannot be able to have control to all of them. Therefore, we have to be responsible to ensure we always use the freedom we have online to achieve the best in aspects. There also need to be trust within the government and the people, because if we are not truthful, there will not be any trust. There is also a place for everyone in the ICT ecosystem and we should all be involved in keeping it safe for everyone.

The Kenya Internet Governance Forum was a success. It was not just a social event but also an informative event full of discussions from the panel and the audience alike.

Written by Victoria, from http://bake.or.ke

The Growth of Fintech Ecosystem in Kenya

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Written by Victoria, from the Bloggers Association of Kenya.

Kenya is the birthplace of some of the most revolutionary FinTech ideas. The FinTech ecosystem is fast growing in the country.

Investopedia defines the term ‘FinTech’ as, ‘a portmanteau of financial technology that describes an emerging financial services sector in the 21st century. Originally, the term applied to technology applied to the back-end of established consumer and trade financial institutions. Since the end of the first decade of the 21st century, the term has expanded to include any technological innovation in the financial sector, including innovations in financial literacy and education, retail banking, investment and even crypto-currencies like bitcoin.’

These are discussions held online concerning the Kenya Internet Governance Forum by Kenya ICT Action Network on the topic ‘FinTech Ecosystems in Kenya’.

Fintech seems to be technical but because we are all involved in it one way or another, we definitely have lessons and opinions on what needs to be done.

Is the business environment in Kenya conducive for FinTech business?

Our internet penetration levels are high compared other African states. Keeping in mind how mobile money has also picked up, there is definitely a conducive environment for FinTech.

A new law needs to be enacted to enable Africa’s first virtual bank to be born in Kenya. Kenya is the birthplace of Mpesa. Where we account for 10% of all global mobile money transactions. Yet we have a policy and regulatory regime that is still steeped in the physical cash economy.

Today, we do not visit banks anymore, we do not line up at Kenya Power; Nairobi Water or other utilities to pay our bills; we do not send money via Rift Valley Express, Coast Bus or Posta; we even pay our taxes virtually and we use Uber to travel within the city. We only need to simply use Mpesa or Pesalink to pay for these services.

However, the Kenyan FinTech environment needed to make it conducive is simply archaic from a regulatory point of view. For example, getting a mobile wallet approved by the regulator is somewhat a long process.

We need to consolidate our gains by opening up the policy and regulatory framework to make it easy and fast to move to the next phase of this Fintech Innovation.

Kenya should, therefore, have an enabling policy environment or framework that will foster growth in this sector because what we are currently doing is playing in the periphery.

Disruption is as much a form of social evolution as it is of technological improvements. We are all evolving socially and/or otherwise.

What is the experience of companies scaling & deploying FinTech to other countries in the region?

Collaboration in the FinTech industry unlocks digital growth because Fintech innovation opens up new opportunities. FinTech has helped drive tremendous advances across the financial services ecosystem through reshaping the status quo in a complex and highly regulated industry. Fintech companies are delivering more tailored, convenient and affordable solutions for underserved populations and communities.

Neither start-ups nor traditional financial institutions will be able to independently provide the range of specialised products and services that are needed to address the increasingly fragmented financial lives of 21st-century individuals and businesses.

In order to effectively navigate an increasingly complex financial system and meet changing customer expectations, companies today must build upon and extend their own unique areas of expertise by pursuing opportunities to partner. 

However, with collaboration, new customer expectations are drawing traditional institutions out of their comfort zones; the ability to scale remains a challenge for FinTech start-ups and the global economy is in a constant state of uncertainty.

Fintech startups should remember, successful partnerships put the customer first.

Have banks finally caught on FinTech with their solutions?

Banks have not really caught up but they are trying to blend their products with technological solutions. This wake-up call may have occurred when interest rates were capped. It is however quite clear banks will lead to this new product and not the FinTechs as much touted.

Kenyan banks seem to be playing a catch-up game to Mpesa in the area of mobile banking with their innovative product Pesalink. Banks are actually not charging any transaction costs, unlike Mpesa, when you transfer money between accounts in the same bank. One can even buy more M-AKIBA bonds on PesaLink than when you use Mpesa.

How will bitcoins & blockchain technology affect the market?

Cryptocurrencies such as bitcoin have started being hyped by block chain enthusiasts. However, when CBK will recognise it, it’s true effect will be seen.

The transformation of the financial services industry is top-of-mind for everyone in the field and blockchain might be the hottest topic in the rapidly changing world of Fintech. Nevertheless, how can this technology really help financial firms? A report from World Economic Forum takes a pragmatic approach to highlight more on this question.

When you converse with people in the Bitcoin community, there is only one thing mentioned – as was during the dot.com era, “Bitcoin is here and will change everything“. What all those Crypto-pundits fail to remember or read about is, at the beginning of the dot.com boom there was Netscape, Yahoo, AOL, Lycos, Alsta, Vista among others. The outcome yielded different top players: Amazon, Google and Salesforce.

Again, as with the dot.com era, the larger public does not clearly understand what is happening. While the media mulls over Bitcoin and gives credence to a slew of people proclaiming a “decentralised network that no one will own” to a naive public and convince them to dump millions into “ICO”, there is something else happening. Considering Facebook, Apple, Amazon, Microsoft and Google, do you think it’s a coincidence they are major deployments for many block chain networks?

As with previous players, the winners are already taking in massive rewards because they are already hooked into an existing Information Technology and Banking Infrastructure. Currently, investments are only flowing into blockchain infrastructure that must be enterprise grade. This is similar to when the Internet did not make IT departments irrelevant and blockchain will not replace IT departments. What will change is the speed and types of skillset needed in it. There will be no immediate shift to everything block chain – there will be long periods of co-existing and integration with existing IT systems. However, block chain will lead to a strong surge in cloud adoption.

The consequence of block chain among consumers will be most felt in Infrastructure were developments relating to Identity, Privacy and Security are taking shape.

Bitcoin, therefore, does not have a fur fetching future

Written by Victoria, from http://bake.or.ke

ICT in the Kenyan Counties

Image Credit

Written by Victoria, from the Bloggers Association of Kenya.

The globe is experiencing an exceptional growth in the information and technology (ICT) sector. This has seen immense growth in the social, economic, and business operations happening due to this global digitisation. The Kenyan government has not being left behind as it has embraced digitisation in their practices and processes. The ICT sector in the country has helped to reduce the cost of communication, increase market information and facilitate doing business.

E-citizen is one of Kenya’s ICT online platforms that have seen Kenyans get easy access to government services. The e-Citizen portal has grown immensely since it was launched in 2014. So far,1.23 million Kenyans have registered on the portal up from 400,000 Kenyans as at June 2015, while 2.4 billion shillings have been collected.

Services are accessible by registering on an online portal or via USSD on a mobile device using the existing Paybill transaction type. Payment technologies available include mobile money, cards and PayPal. Other services available on separate platforms include M-Service, a web portal for filing and making payments for domestic taxes, customs and vehicle logbook fees, and M-AKIBA, the highly anticipated $5 million infrastructure bond that is been issued and traded exclusively via mobile money.

In the counties, the ‘Huduma Centres’ has been a supporting structure making it easier for citizens to access government services. Huduma Centers are one-stop shops set up countrywide by the government to complement the eCitizen portal by providing additional services and those requiring physical presence or special assistance. This means that citizens are able to get birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstract and many other services in one place.

Each county (47) has Huduma Centres comprising mainly of upgraded post office outlets, with mobile units serving extremely remote areas. On average, 12,000 people are served daily at Huduma Centers, and as of June 2015, payments for services rendered totalled $50 million.

Some counties have adopted ICT quite well while other lag behind through free internet access and usage. Some counties, such as Nakuru, Kiambu and Kisumu have tried offering free WiFi to residents.

A document on the Government E-payments Adoption Ranking (GEAR) 2011, outlines the positive impact of digitising government service payments on the integration of the informal economy. Nairobi, is one of the counties, that has improved its revenue collection through the e-payments system.

Despite all these success’, the ICT sector in Kenya faces challenges, especially, at the county level. Digitisation is challenged by many factors including financial restraints, inadequate personnel in the projects, poor handling of original documents and material and inadequate resources and infrastructure for digitisation. Technical expertise of project staff and procurement procedures are other challenges which hinder effective digitisation in government.

It has been revealed that various county departments in Kenya undertaking digitisation projects have formulated strategies, which have enabled them to cope with some of the challenges faced in the ICT sector. Effective strategies have included documenting standards and best practices to be applied uniformly and planning, monitoring, and operational budgeting in the project. Other strategies usually applied include having digital and quality standards and policy enactment before digitisation starts. These improve coordinating with other departments that could use ICT effectively. Counties, which have passionate ICT officers, can be of assistance in coordination with other staff in other counties.

To ensure the digitisation process in Kenya is successful, the county government departments should ensure that proper planning, and budgeting is done even before the project starts. In addition, every department engaged in digitisation should ensure a consistent, high level of image quality across collections. Not forgetting to mention, all digitisation projects in government should decrease the likelihood of re-digitizing in the future by promoting best practices for conversion of materials into digital format and the long-term preservation of these digital resources.

Information Source:

nextbillion.net

uonbi.ac.ke

Written by Victoria, from http://bake.or.ke